AIRAGLLMCustomer Support
Nimbus AI Assistant
Client: Internal Product
A retrieval-augmented assistant embedded across a SaaS product's support and onboarding flows.
42%
Ticket deflection
1.2s
Avg. response time
The Challenge
Support volume was outpacing headcount, and existing FAQ search wasn't resolving nuanced, account-specific questions.
Our Solution
We built a RAG pipeline over the product's documentation and account data, paired with a conversational UI embeddable directly inside the app.
The Outcome
42% of support tickets are now deflected before reaching a human agent, with CSAT holding steady above pre-launch levels.
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